Customer Success Platform

See churn coming.
Act before renewal.

Penumbrai reads your product, support, and billing data for the earliest signs of churn and expansion, then runs the playbooks to act on them. Your team catches risk months sooner and moves on it while it can still change the outcome.

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Free to start · No credit card · No sales calls

Net revenue retention
+11pts
Live in
14days
Risk caught earlier
3.2×

The thesis why we built it

By the time a health score turns red, the renewal is usually already lost. The signals that matter show up months earlier, and they're quiet. Penumbrai finds them and puts them in front of the person who can still act.

Built for customer success teams who own the number

The problem

Seeing risk isn't the hard part.
Seeing it in time is.

01

Signals arrive too late

Health scores go red the quarter before renewal, well past the point where you could have turned the account around.

02

Your data doesn't fit the box

Every team defines success differently. Rigid schemas make you reshape your business to fit the tool instead.

03

Insight, but no action

Dashboards point at the risk and hand the work to an already-stretched CSM. Most of it never gets done.

The platform

See risk early, and act on it before renewal.

One platform for the whole post-sale motion: detect the signal, run the play, and forecast the number.

Signals

Spot risk months earlier

Penumbrai continuously scans product usage, support sentiment, billing health, and stakeholder changes, and flags an account the moment the pattern turns, not the quarter before renewal.

  • Health scores you can actually explain
  • Leading indicators, weighted to how your business works
  • Every signal links back to the evidence behind it
Signal feedlive
Meridian FreightWeekly active seats down 34% over 3 weeks
−18
Oakline HealthExecutive sponsor left the company
watch
Halcyon LabsAdded 40 seats, adoption climbing
+12
VerdigrisTwo support escalations unresolved > 5 days
watch

Playbooks

Turn every signal into action

When a signal fires, the playbook runs: assign the owner, draft the outreach, book the check-in, open the risk review. Your team makes the calls; Penumbrai handles the coordination.

  • Trigger on any signal, field, or lifecycle change
  • Branching steps with owners, due dates, and escalation
  • Start from a proven play, or build your own in minutes
Playbook — Adoption slipping
Signal: usage −30%
Assign risk review to owner
Draft outreach to champion
Book executive check-in
If no reply in 5 days → escalate

Renewals & Expansion

Forecast the number you'll actually hit

Every renewal and expansion in one pipeline, weighted by real account health instead of gut feel. See the quarter's exposure, the upside, and which accounts move the number.

  • Bottoms-up NRR and gross-retention forecasting
  • At-risk ARR, ranked by how recoverable it is
  • Expansion signals surfaced right next to the risk
This quarterQ3
Renewing ARR$4.82M
Committed $3.4MAt risk $0.9MUpside $0.7M
Forecast NRR112%

Flexible data

Model your customers the way they actually are

Penumbrai adapts to your schema, not the other way around. Define the objects, fields, and relationships your business runs on, and your health scores, segments, and playbooks all build on top of them.

  • Custom objects & fields. Subscriptions, deployments, devices, patients, portfolios — whatever your world contains.
  • Warehouse-native. Sync from Snowflake, BigQuery, or your product's API without flattening it first.
  • Everything is composable. Any field you define can drive a score, a segment, or a play — no engineering ticket required.
See the data studio →
Account
arrcurrency
lifecycle_stageselect
implementation_scorenumber · custom
go_live_datedate · custom
has many →
Deployment custom object
regionselect
seats_provisionednumber
uptime_30dpercent

Data & integrations

Every signal your customers give you, in one model

Most platforms only read the tidy, structured half of your data. Just as much truth lives in the messy half: the tickets, the calls, the emails. Penumbrai reads both, and treats them as first-class.

Structured

Metrics, warehouse & CRM

Usage, ARR, seats, renewal dates, subscriptions, deployments — synced from your warehouse and CRM, or modeled as custom objects with no migration.

SnowflakeBigQuerySalesforceStripeSegmentCustom objects
table → object → health factor
Unstructured

Tickets, calls, email & notes

Support conversations, call transcripts, emails, QBR notes and NPS verbatims are enriched with sentiment, themes and a summary — then mapped to the right account.

ZendeskGongGmailIntercomDelightedUploads
transcript → sentiment + themes → signal

Bi-directional sync and reverse-ETL push scores back out to the rest of your stack. 18 integrations and counting.

Compare

How we stack up

The established players are capable and proven. They're also, in different ways, heavy, rigid, or slow to launch. Here's a straight comparison.

Penumbrai Gainsight Vitally Planhat Catalyst
Time to first value Weeksteam-configured Monthsadmin + services Weeks–months Months Weeks–months
Flexible data model Custom objects & fieldsno migration Structured, admin-heavy Flexible, mid-market scale Strong, warehouse-native More fixed
Unstructured data First-classtickets, calls, email — enriched Sentiment add-ons Limited Limited Minimal
Reporting & dashboards Composable & filterablewidgets on related data Powerful, complex Good Good Basic
Signals & execution Signals trigger playbooks Surfaces risk; execution on CSM Strong automation Capable Revenue plays
Best fit Series A → enterprise Large enterprise Mid-market Mid-market, data-led Revenue-led CS

Positioning based on public reviews and product documentation as of 2026. Comparisons reflect common configurations, not every edition.

Why Penumbrai

Same insight. None of the six-month rollout.

The incumbent way

  • Six-month implementations and a full-time admin to keep it running
  • A fixed data model you conform to
  • Risk surfaced; execution left to the CSM
  • Priced for the enterprise, whatever your size

The Penumbrai way

  • Live in two weeks, configured by the team that uses it
  • A data model shaped to your business
  • Signals that trigger the work automatically
  • Pricing that scales with you, from Series A up

Pricing

Start where you are. Grow without repricing.

Every plan includes the flexible data model, health scoring, and unlimited viewers. You pay for the people doing the work.

Free

To evaluate on your own data

$0forever

  • 2 seats
  • 1 risk agent
  • 2 automations
  • 50 AI analyses / mo
  • All integrations & data model
  • Google & Microsoft SSO included
Start free
Most chosen

Team

For teams running customer success

$30/ CSM · mo

  • Everything, for every seat
  • Unlimited roles & permissions
  • 5 risk agents included
  • 20 automations included
  • 5,000 AI analyses / mo
  • SSO, governance & API — standard
  • Priority support
Start free

Add capacity as you grow — no repricing.

Risk agents +$20 / agent · mo
Automations +$8 / automation · mo

AI analyses pause at your plan's limit — never a surprise bill. Roles, SSO, governance and API are included on every plan.

Bring your accounts into the light.

Create your workspace, connect your data, and see your first at-risk accounts in minutes. Free to start, no credit card, no sales call.

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Free to start · No credit card · No sales calls